Alexanian Carpet & Flooring

The floors look amazing. The installers were prompt, polite and very helpful (put the felt pads on all my furniture for me). They left the place spotless.
Alisha, the interior designer, l worked with was very knowledgeable and had lots of great ideas which I implemented.
I will definitely use them again when I replace the carpets in the bedrooms.
Thank you very much for making this experience such a positive one.

800sq ft of laminate flooring plus stairs stained to match very well and new railings

Garo Magakian, the
Manager at The upper James Alexanian Carpet store in Hamilton, Ontario is phenomenal. We have bought carpet and hardwood several times from Garo. In May 2017 we purchased four beautiful area rugs from Garo and arranged for the measure and installation of two stiar runners. The workmanship was too notch and the final product looks stunning. The attention to detail by both Garo and his installer Kocko was over the top. Thank you for once again making the Nichols family exceedingly satisfied customers.

PART 1...We purchased a new home and had move in date of April 12th, 2017 but were lucky to have the home a week prior to that so I arranged a carpet install for April 1oth so that when we moved in our kids rooms would be all ready to go. Received a call on the morning of April 10th informing me that the carpet was badly damaged upon inspection (because they don't CUT it until the day of install to keep it protected) and that I wouldn't get carpet until the 13th thus leaving my children with no where to sleep. Store manager assured me he would "take care of us" and make this right. My question is, where in the quality process did this fail? How does it take to the morning of an install to find out the carpet was damaged? Is there not a QA/QC function at the manufacturing level to avoid this very problem? Regardless, the manager did NOTHING to "take care of us"

Part II...... During the process of procuring the carpet I was told if we buy more we'll get a better deal so I decided I might do the whole basement instead of the kids rooms but wanted to split it up to spread the large up front costs over 2 payments with about a year in between. The high pressure sales tactics used told me that I had to put a deposit down on the remainder to secure the "dye lot" so that all the carpet would look the same. I let the saleman know very specifically and honestly that we were NOT going to be installing the remainder until the FOLLOWING spring and he said "no problem, you can install it whenever you want and since you put the deposit down you just pay the rest when you're ready for install..." No where in my contract did it specify when I would be installing it nor when I would be charged for it.

Part III.... After installing the 2 rooms (3 days late) we decided that the basement looked ok and maybe we didn't need to do it. I contacted the store and asked my options and asked if we could use that money for something else if we did not want to proceed. Now, all of a sudden, the carpet was cut to my home specifications? Even though the first install carpet wasn't cut until the day of my install? Two very conflicting stories which I find to be very underhanded and deceitful. The same manager who promised to "take care" of me said he will try to sell some or all of it for about a month and we AGREED that he would contact me again and see where we stand. (When I purchased the carpet I was told "we sell massive quantities of this and it's one of our best sellers) Less than a month went by and low and behold?? My credit card was charged the balance (which I DID NOT authorize) for a product that I don't have. All I asked for was a fair solution and was even willing to eat the deposit I put down but all the store cared about was getting my money very fast and charging my credit card without prior authorization. I have no desire to speak to that dishonest store manager and hope someone corporately takes the time to discuss this with me directly.

We bought a home that was 23 years old. We wanted to update the look and wanted to redo the stairs,hardwood floors and carpet. We are so thrilled that we found Alexanian! From our 1st encounter with our sales rep, Aaron, we knew we chose the right company to do the job. Aaron was knowledgeable, honest and pleasure to work with. He helped us throughout the whole processs and made this renovation project non stressful! He explained everything and coordinated the different crew that would be involved in our renovation.
Our 1st contractor was Quinn, who was responsible for the stairs. He was very knowledgeable and meticulous. He paid attention to details and made sure our stairs were a masterpiece. The 2nd contractors were the hardwood installers. Idrees and his crew were beyond professional. They went above and beyond. They removed the old floors and installed the new ones. They got rid of all waste and swept the house clean each time they finished their day. Idrees communicated with me throughout the whole job and any concerns he had would be brought to my attention. Idrees took pride in his work and it showed with the finished work. Our 3rd crew was the carpet and I have to say, no disappointed 1 bit. He was quick and did an amazing job removing the old carpet and vacuuming the new one before it was delivered to us. I'm an extremely happy customer and will be using Alexanian when we renovate the basement. I would recommend Aaron and the whole team to anyone who's looking for a reputable company.

Frank at Alexanian went above and beyond the regular customer service requirements for us. His insight and leadership helped us finish the project on time. The wood was delayed from the US. Frank was on the phone with the supplier on a constant basis and as soon as it was available in Canada he made every effort for us to have the wood as a special pick up. Frank constantly kept me informed and even called me on his day off to ensure that all our needs were met with the wood pickup. His personal touch and ingenuity really made the project a success. Thank YOU Frank and Alexanian for going above and beyond the call of duty to make this happen for us. If everyone had employees like Frank with the level of customer experience he provided there would never be an unhappy customer again.

We finally decided to replace our carpet with hardwood floors. We had checked several places and decided to visit the Alexanian in Whitby. We met Aaron who helped us pick out hardwood and vinyl (instead of ceramic). We also went with new baseboards.
As a middle aged couple we had them lift up the carpet and move furniture for us.
The installers that Aaron send were absolutely amazing. They were very knowledgeable and incredible talented.
They helped with so many things and were wonderful with everything.
I would definitely recommend Alexanian to anyone looking to update their floors.
I have seen commercials for Alexanian for years but never thought that I would actually deal with them and I am really glad that I did.

My partner and I ordered hardwood floors (entire house), trim and sub-floors (2nd floor) from Alexanian's - Toronto location. At first we didn't think to go to this store when in our flooring search, but we were so happy we did once we met Dave, the store manager. He was helpful kind and friendly from the very beginning.

The not so happy part was the store's delivery driver. Carlos was rude, condescending and by far the worst experience I have had in all customer service aspects. When asking where to deliver the floors, he said to me "no no miss - let me speak to a man". After explaining several times to Carlos, where to place the floors, he and his colleague did not listen and instead placed all flooring in the incorrect location. To add insult to injury, they refused to move the flooring to the correct location and continue to scream and carry on in barbaric manner both inside and outside my house. The other trades I had working in the house at the time had to get involved for they feared for my safety and were completely mortified at how I was being treated. At that point I had to immediately call Dave to help me rectify the situation. Dave quickly dealt with the situation and the flooring was then moved.

Dave went the extra mile after this incident to see that we were okay and that our flooring needs were met. I could not be more satisfied with the customer service from him.

Besides the delivery nightmare, the floors look great! The installers did a fantastic job! 10/10 for Dave. 10/10 for installers.

I only hope that Alexanian's does not continue to use Carlos for their deliveries so that other customers can be spared this ordeal. Do you really want drivers saying to your customers "I don't care, this is just one contract. I work for myself"?

We needed a few carpets for our new house and decided to go with Alexanian (Newmarket location). We were very pleased with the exceptional customer service. Frank really knows his products which really helped us choosing the right colour

My entire experience with the staff at Alexanian Flooring was wonderful! I quickly became aware that I was in good hands with Alicia (Appleby location) as she skillfully guided me towards my choice of flooring which replaced the entire first floor of my home. My first choice of installation dates was honoured, which was particularly important as we were juggling two dogs in doggy daycare throughout the process. Mike Furtado installed the tile, He was an incredibly skilled and respectful person. He texted me daily with an update of what I should expect when I arrived home. He also went out of his way to show me two grout samples so I could be sure of the right colour after it dried. I am more than satisfied with my experience AND I have the most beautiful floor to enjoy.
Thank you Alexanian Flooring,
Thorel