Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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99%(14 reviews)
97%(13 reviews)
94%(22 reviews)
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Alexanian Carpet & Flooring
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87%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

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Lynne in Burlington
Lynne in Burlington
1 review Burlington, ON
10/10

Bedrooms & Hall

We were very impressed with our Sales lady Cindy. Very helpful & made sure to tell us that the moving of the furniture would be moved & we didn't have to do any of that. The two men that did the work were friendly & got the job done on time. We were very satisfied with the whole experience.

Approximate cost of services:
$3,000.00
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Company Response

Hello Lynne
It's wonderful to hear that you had a great experience with sales professional Cindy at Alexanian's Burlington store. Thank you for sharing your comments and I will be sure to pass this along to both Cindy and the installers ... they will be thrilled! We look forward to helping you again in the future and hope you enjoy your new flooring. Sincerely, Wendy Alexanian

Private User
Private User
Private User reviews Brampton, ON
10/10

Carpet installation

During installation on Saturday major damage accidentally occurred to our wall. Matthew Barrett, Manager of the Mississauga store attended our home within the hour and advised he would arrange for repairs. On Monday we were contacted by the contractor hired to make the repairs and the work was completed efficiently and quickly. Refreshing to have a company assume responsibility. Thanks Alexanian.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for posting your 10-Star rating of Alexanian's Mississauga Dundas St. location, and in particular store manager, Matthew. As careful as our installation teams are, on the rare occasion mishaps can occur. If this does happen, you are correct ... we will absolutely assume responsibility and make things right. We're happy to hear that the repairs were done quickly and to your satisfaction. We do apologize for this accident occurring and greatly appreciate your understanding and kindness. I will pass your review along to Matthew and the installers, they will be very grateful to see this.
Sincerely, Wendy Alexanian

Sandy and Mark N in Uxbridge
Sandy and Mark N in Uxbridge
1 review Uxbridge, ON
10/10

Hardwood Flooring

Hamido Rahimi was amazing to us!

He helped us pick the perfect flooring match to our existing flooring, was honest, followed through with all his commitments and was extremely easy to reach.

We have been home owners for over 20 years and have not found a better company to deal with.

Approximate cost of services:
$5,500.00
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Company Response

Hello Sandy & Mark
WOW, this is quite the compliment ... to be recognized as the best company you have ever dealt with means a great deal to all us, especially our Newmarket store manager Hamid. We're happy to hear that Hamid was able to help you find the perfect flooring to blend seamlessly with your existing floors and that you were so happy with Hamid's level of customer service ... you were in good hands:) I will be sure to pass along your lovely review and thank you very much!
Sincerely, Wendy Alexanian

susan
susan
2 reviews Hamilton, ON
10/10

Recreation Room

Jeff at the Upper James (Hamilton) location helped to quickly isolate some recommendations that we were able to choose from for our project. Order and installation were done on time and handled with care and courtesy. We are thrilled with the look of the carpet in our new room and the pricing options that kept us on budget. Thank you for making this easy!

Approximate cost of services:
$1,800.00
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Company Response

Thank you Susan for posting your kind review of sales professional Jeff at Alexanian's Hamilton Mountain location. We're happy to hear that you were pleased with Jeff's knowledge and service ... we have amazing staff and are always thrilled to receive feedback from our customers. Thank you! I will be sure to pass along your kind comments to Jeff and the installers, they will be thrilled. Enjoy your new family room carpeting and we look forward to helping you again in the future.
Sincerely, Wendy Alexanian

B.Madill
B.Madill
1 review Courtice, ON
8/10

Installing carpet in bedrooms

The 2 gentlemen who did the installation were polite and efficient. I’m delighted with my carpet and the quality of their work.

Approximate cost of services:
$6,000.00
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Company Response

Thank you very much B. Madill for posting your great review. We really do have an amazing team of installers who take great pride in their craft and to be recognized for this means a great deal. I happened to be speaking with sales rep Joe at our Whitby location and I understand he helped you select your new carpeting. I will be sure to pass along your kind words to Joe as he will be thrilled to hear how happy you are and he can also pass along your kind comments to the installers. Thank you again.
Sincerely, Wendy Alexanian

Brooke in Scarborough
Brooke in Scarborough
2 reviews Toronto, ON
8/10

Carpet

Finished home Reno’s and the carpet was the last piece. Loved the service and assistance in picking s colour to match the rest of the Reno’s. Nancy was amazing!

Thx so much! Sonia

Approximate cost of services:
$3,000.00
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Company Response

Thank you Sonia for your great review of sales professional/designer Nancy at Alexanians Burlington location. Nancy has a keen design eye and we're happy to hear that she was able to help you select the perfect carpet to complete your home renovation. How wonderful that your reno is complete for the holiday season ... now you can hopefully sit back and enjoy entertaining family and friends in your beautiful home. I will be sure to share your kind words with Nancy, she will be thrilled:)
Sincerely, Wendy Alexanian

Richard in Georgetown
Richard in Georgetown
1 review Halton Hills, ON
10/10

Carpet purchase and installation

Nasser was our representative and was great. He went out of his way to arrange measuring to accommodate our travel plans. In fact he came to our house himself to do the measuring. The installation was excellent and the installers were very friendly, attentive to not damage surroundings and efficient. Overall we are very happy with the whole deal.

Approximate cost of services:
$4,600.00
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Company Response

What a wonderful review Richard. Your kind words mean a great deal to all of us and I know for a fact this will make our Kitchener store manager Nasser and the installers week:) Thank you!! Customer service is what we're all about and to be recognized for this ... well, it's the cherry on top:) We trust you'll enjoy your new carpeting for many years to come and I'll be sure to share your great review with Nasser and the team.

Sincerely, Wendy Alexanian

AP
AP
3 reviews Mississauga, ON
10/10

Suresh @ Alexanian's Dundas location was amazing!!

We bought a carpet from this Alexanian location, and our CSR was Suresh. When we were at the showroom we picked out a couple of carpets. One was an area rug and the other was broadloom for our stairs. I was not sure about the colours of the area rug, even after we purchased it. Suresh said that he would be coming by to measure our stairs, and would have a look at the colours in our living room. We were given the carpet swatches for the broadloom as well to ensure the correct shade of beige for our interior. Sure enough, when he came he to measure our stairs, he reaffirmed that the colours in the bought area rug were wrong. When he got back to the showroom, he found a rug that would better fit our colours and changed our order by refunding us so we could repurchase the correct one. He also reassured us that if the carpet was still not correct upon delivery than they would have no issue in taking it back. When we got our carpets, they were perfect and have got nothing but compliments on our carpets. It's so nice dealing with a company and sales staff who really care about their customers. I wouldn't hesitate in recommending both Alexanian and Suresh for anyone's next carpet purchase...and would be supporting a Canadian company!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

We can't thank you enough AP for posting your very kind review of Suresh at Alexanians Mississauga Dundas St. location. AND we thank you for drawing attention towards supporting not only a 4th Generation Family Business, but also 100% Canadian!! Our sales professionals do take great pride in their work and if they know something doesn't look quite right, they will do everything to find the perfect fit for your home. We're happy to hear that you are thrilled with your area rug and staircase carpeting and I will pass along your lovely comments to Suresh, this will make his day:)
Sincerely, Wendy Alexanian

Jt7311
Jt7311
2 reviews Whitby, ON
10/10

Carpet

Joe was awesome to work with. His manager was great too. Joe was very approachable and helpful and a pleasure to work with. He was not pressuring and was very knowledgeable. I’d recommend him to future customers. Thanks Joe!

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your kind review of sales rep Joe and our Whitby store manager, Shant. We're glad you had such a wonderful experience while shopping for your new carpeting. I will be sure to pass along your comments to Joe, he will be thrilled!
Sincerely, Wendy Alexanian

Valerie in Kitchener
Valerie in Kitchener
1 review Kitchener, ON
10/10

Cleaning carpeting

The job was first rate but the service was beyond. The cleaning expert Ruol, was helpful and professional. He took his time and even though we added rooms to our original booking he spent the time necessary to make sure we were happy.
Thanks once again Alexanians.

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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Company Response

Thank you Valerie for taking the time to post your 10 Star rating of Alexanian's Carpet Cleaning Department and in particular, Raul. Our Cleaning Professionals take great pride in their work and believe in taking their time to make sure the job is done right. We're happy to hear that Raul was able to accomodate the added rooms ... although it comes as no surprise ... you were in good hands:) Thank you again Valerie and keep us in mind if you need a touch up after the holiday season.
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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