Had my kitchen tile grout cleaned and sealed. I had asked when booking the appointment, and to the staff themselves who came out, to PLEASE be careful to not damage my newly restored & painted kitchen cabinets. Unfortunately, water damage did occur. Alexanians were good in responding to my complaint in a somewhat swift manner, by having someone call me and come out to the house to survey the damage. They had plans to repair it, and directed my issue to my local store to resolve. I booked a day off work to be home when the repair person arrived, but when he did, he had been told his job was to replace the kickplate (which was not the issue), and so he didn't have the right tools and supplies to do the job, and that he'd come back next week. This issue had now drawn on for at least 3 weeks, and I was going to have to take another day off work to deal with this! Not willing to do that, I asked Alexanian's to provide a full refund on the cleaning, and we'd fix the issue ourselves. They agreed, and provided a full refund.
- Approximate cost of services:
- $300.00
- Company Response
Hello Ryann,
Thank you for the feedback on your recent grout cleaning incident. We really did have the best intentions to repair your cabinets. However, I do agree that we should have been more prepared to correct the problem. We always like to look at how we can better ourselves through our experiences and learn from them; your feedback provides the fuel to do so. Thanks, and hopefully we can earn your business back in the future.
Allan Alexanian