Air Treatment Climate Care

I found Air Treatment through my Mother In Law who has been raving about the excellent service that they provide. Our furnace broke down this winter and the company I was using before didn't even call me back. We called Air Treatment and they came out the next day to repair our furnace even bough we were not a regular customer. The part I needed wasn't readily available by the supplier so Air Treatment brought us heaters so that we could stay in our house until it arrived. They kept in close communication about the part and returned as soon as they received it. We are going to carry on with routine service maintenance with them as they are very professional and excellent at problem solving and repair. I highly recommend them.

When I asked Denise McCormack of Air Treatment / ClimateCare to check the sub-par performance of our Coleman furnace (that was installed by another contractor), she immediately observed that the furnace was not at fault; it had been improperly installed.

Denise promptly called the representative at York Johnson Controls who, without hesitation, took measures to correcting the situation created by another contractor.

Consequently, I now have a reliable furnace thanks to the professionalism and integrity of Denise McCormack, her Air Treatment / ClimateCare team and the responsiveness of the people at York Johnson Controls.

C.R. Stiver

We originally used Air Treatment approximately 25 years ago to install our air conditioning unit, and we just replaced a furnace and space pac unit after a horrific flood in basement due to sewage backup. The salesperson named Vic was super, and the workers were efficient. We would highly recommend Air Treatment and would use them again in the future.

We had out gas bar b q hooked up with this very professional company. They were efficient and knew what parts were needed and installed the line and shut off valve

Air Treatment responded to our call promptly and efficiently. Their serviceman described clearly why we needed a new furnace. Their sales rep was professional and very helpful. The new furnace was installed by polite, knowledgeable, and accommodating technicians. We have nothing but the highest praise for our decades-long association with Air Treatment.

I had a new air conditioner installed within the last 5 years and it has not been cooling my house properly for the entire time. I chose this company at a higher cost due to their years in business, supposed expertise and reliable coverage should service be required in the future. I'm reluctant to go with another company as I would think that this company would take some ownership in their work in rectifying this issue. I am at the brink of cutting my losses as they are not responsive (waiting more than 1 week for a service call) with no resolution. Thankfully, I did not sign up for their annual maintenance plan.

I understand that mistakes happen evne with the best companies and feel the true measure of a good company is how they respond to mistakes or disagreements. Air Treatment ClimateCare falls short on this measure and would not recommend this company.

******** AMMENDMENT TO ABOVE REVIEW *******
When I initially wrote the review, I was very frustrated in the midst of an intense heat wave. The same day this review was entered (i.e. before the company actually had an opportunity to see this review), I was contacted by the salesperson that took care of my air conditioner sale 6 years ago (Denise). I was extremely impressed that a salesperson would take the care to deal with a service issue 6 years after the sale as this was the one and only time I have dealt with her. In fact, I didn't think to ask for Denise as I only met her the one time when the sale was made. Bottom line is that Denise took care to ensure this issue was resolved to my satisfaction in a very timely matter. This treatment exceeds my expectations of what I'd expect in terms of being taken care of in such a personal way. I highly recommend this company for standing by their work and the salesperson's (Denise) care and commitment shown well beyond the sales cycle.

I am writing to recommend Air Treatment Climate Care for the fantastic work they completed at my new home. We converted our house from electric baseboards to a forced air system. The work was done in a completely efficient, professional and service-minded manner. Jeff, who completed the work was a pleasure to work and always went above and beyond the call of duty. Denise, who spearheaded the project from the sales side, was incredibly responsive and answered all of my calls no matter what hour of day or night. Also, the price was reasonable. I was very pleased with Air Treatment Climate Care and would highly recommend them for any HVAC or related work.

I chose Air Treatment because of positive service experiences in the past and awarded them the contract even though they were slightly more expensive - I felt their excellent service orientation was worth it. Denise did a fantastic job explaining options and sourcing alternative thermostats. She also attended the job site on both days to ensure quality job was being done.The crew was very professional, courteous and did many fixes that went beyond the scope of promised installation. Highly recommended.

Air Treatment were very good. Efficient, the sales person showed up with loaner space heaters till the workmen arrived. All concerned were prompt, polite, efficient, and very considerate. I would recommend their service wholeheartedly.