A1 Air Conditioning & Heating

This is an unsolicited review. We have had comprehensive annual service contracts with A1 for several years and have always been happy with the service. Our furnace, which was 16 years old, finally "died" in early October, 2015. I called Karen who does scheduling and was very pleasant and professional to arrange a service call. This was scheduled within a few days and the service-person confirmed the need to replace the furnace and arranged for Scott, a salesperson, to come to our place and discuss our options. He was very helpful and explained everything well. We made our decision and Karen arranged for Perry and Chris to come and install the furnace. They were excellent! Punctual arriving, they introduced themselves and were fastidious, taking care to place drop sheets everywhere they walked. The installation was completed well within the estimated time allotment and the area was spotless when they left. During installation, they were polite and helpful in addressing questions. Overall, the whole process took about a week and the folks at A1 made a potentially painful process, essentially painless. This is one of several very positive experiences with A1. Although we have only used the furnace a couple of times and cannot make a meaningful comment on follow up, I have no reason to believe that we will have any problems and, even if we do, I have no doubt that A1 will fix the problem. The folks at A1 are a truly outstanding group! I do not hesitate to recommend them highly.