Toronto Steam N Clean

Great experience. Communication Between my self and Steam N Clean
was seamless. Steam N Clean responded to my Inquires in a quick and timely fashion. The team they sent were courteous and thorough Well done.

Jim

Our basement carpet was well overdue for a proper cleaning. Between two kids and large dogs, it was a hot mess. The whole experience with Steam n Clean was amazing, easy to book and the customer service was excellent. I cant say enough about the technician, John, who did the cleaning. John is knowledgeable and obviously takes great pride in his work. The carpet looks amazing and I will definitely use the service again.

They were on time and courteous. They let me know when they would arrive. The sofa looks amazing. They were very clean - they even wiped the floor by the front door when they left. They leaned the cushions on each other so they would dry. Really nice people and sofa is clean.

Excellent service, the old dirty rug on the stairs looks like new. The employees who came were super friendly and professional. Quick and easy.

They responded to my request for a quote quickly and booked my appointment within a couple of days. My sofa, carpeted stairs and mattress are only five years old. The water was still very dirty. They were very kind and efficient and even arrived about 15 minutes early. (They called first.) I probably should have done this earlier. Yuck!

Very professional and quick to get the job done. I was very satisfied with the cleaning.

Mediocre at best. First thing they did was try to upsell on a sanitization for $200. Did not do the carpets on the outside of the railing (see pictures). 25 mins total, seemed like they were just rushing to get out. Nice enough people but service was very meh. Would have gone for cheaper options had I known the service level of a certified company

I had a flood in my basement. I reached out to a couple of companies to come extract the water and dry out my carpet/floor and to steam clean my carpet on my sofa. Toronto, steam n clean responded very fast. They were at my home within the 45 minutes of getting off the phone with them. They did a very clean job, the crew had contained off the area that was flooded to do there work, so no dust and debris came to rest of the house. They had everything on-site, commercial dehumidifiers and fans that were able to dry everything within 24-48 hours. They lifted the carpet, to have airflow underneath to dry it fully throughout. Once everything was dry, they steam cleaned and sanitized my whole carpet and sofa, then reinstall the carpet. Their office dealt with the insurance adjuster directly, making things a lot easier for me. I couldnt be more happier with their service, definitely would recommend them to everyone. They are equipped to handle any size job. I am definitely satisfied, they guaranteed customer satisfaction.

This is my 2nd time using this company and would recommend them 100%.
The 2 gentleman did an amazing job
Thank you

DO NOT USE THIS COMPANY.

I would highly suggest NEVER to use this company it is a waste of money and will further ruin your furniture. They won't assume any responsibility for their mistakes or their technicians actions.

I had a small water stain on my upholstered headboard. I treated it with a diluted mixture of white vinegar and baking soda. I contacted Toronto Steam n' Clean explaining the makeup of my headboard, what I had used to treat it and then a photo of the stain. They warned me they may not be able to remove the stain but they would come and try. Two technicians arrived on site and said since it was a water stain and I had treated it with water, vinegar and baking soda it should come out very easily. They did the treatment and my stain was not removed. The technician said let it dry and then call us back if there are any problems. Once it was dry our original stain was not removed and a much larger stain was left from their treatment. We contacted the office immediately and tried to call them but only received a voicemail. We emailed and asked about their procedure now that they had made the stain worse and Areesha said the technicians would have to assess it in person. We expressed our concerns with them coming back and making it worse and she said she would not answer any further questions. We had booked in for Saturday of the long weekend and they ran out of product so could no longer come. The technicians returned and were shocked to hear that further staining had occurred. They said with upholstered headboards they are guessing on what products to use. They say they never know the makeup even though I told them explicitly what he fabric was. They decided to use a browning solution and immediately our original stain was removed and they said to let it dry and sometimes it takes two treatments. We let it dry and our original stain was fully removed and the majority of their stain was removed. There was still some discolouration so following the advice of the technicians we made a follow up appointment. They returned and treated a far larger area than where the staining was. They said word for word "you are off the hook, this is on us". We let the stain dry and now it takes up 90% of our headboard and is much worse, despite the technicians saying they used the same product. We immediately contacted Areesha who escalated our complaint to Asaad. We asked for a refund of service ($244) plus compensation for our damaged headboard. Asaad takes zero responsibility for the further damage to our headboard and continues to say it was our fault and stemmed from the original products we used. Toronto Steam N' Clean takes no responsibility and has offered no refund or compensation for the issue. They take zero accountability for their technicians who explicitly told us that it was their fault and we were off the hook. If Toronto Steam N' Clean "guesses" with upholstered furniture they should not offer it as a service. I would highly suggest NEVER to use this company it is a waste of money and will further ruin your furniture.

Response back to Assad Comment:
The technicians did NOT tell us it could worsen nor that it would be difficult to remove. We proceeded with the services only AFTER we sent, clear emails that we ONLY want them to come if they will not make the matters worse. Areesha offered us 'I cannot answer your questions'. The technicians visited our home TWO additional times (not 3). We were prompted by your team to leave reviews across multiple platforms - which is what we are following.There was no compromise, Assad told us after the third email "This will be my final communication on the matter" and is no longer replying to us. We did not post review until after, and although we don't agree with the "resolution", Asaad cannot claim we did not try to seek a fair resolution. Had he refunded us the $240 for the services, that would be a compromise - no such thing was offered. Your biggest liability as an organization is that your customer service default to the expertise of your technicians, yet, when your technicians make a mistake and they admit it to us, your customer service representatives conveniently wont take any responsibility. As I have said - save yourself the headache, time, and money and use another company. Trust me it isn't worth it.