This is part 1st of my experience with Empire Kitchen so far and I will add part 2 after completion of my kitchen.Owner mentioned this website with pride when we were doing agreement with him so I thought it will be a good place to give feed back to owner and other consumers.
Our Kitchen installation date is Jan29-2008 and currently We didn't feel we will be able to install it on schedule.We did a complete Kitchen renovation contract with owner so we didn't have to go through the hassle of dealing with flooring, plumbing, electrical, countertop and cabinets contractor separately.We paid 50% of the agreement amount upfront as per owner's wish. here is our experience so far.
1)If you need to talk to owner after your purchase agreement you will have a very hard time to get him or he will be too busy meeting with other customers.
2)One of his contractor complained about owner delayed their payment from previous job and they were about to walk out from our incomplete work and we have to pay them separately to let them complete my work.
3)Now we are chasing Electrician to do our work so ceiling could be done.
4) In conclusion we still have to follow up separately to all contractors and I hope rest of the work will not bring more stress for us.
Jan 30-2008
Today after reading our review, Owner gave me a call and he was quite upset about my review and my ratings for his company but he promised to install our kitchen with in a week and also promised to communicate better in the future also he said to wait and do a final review after project completion and he mentioned that we will be more than happy at that time for his work so we are going to upgrade our review and will have a final review after installation of the kitchen.
June 14 - 2008
Finally our kitchen cabinets and Island were installed on Mar 7-2008. same day we went for 2 months vacation and after coming back final touch up of our kitchen was done on May31-2008. I am very pleased with the follow up and help of Harry ( Sammy's younger brother). We are quite happy with our new kitchen and it's quality.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Always keep a cushion for delivery of kitchen. Don't promise a time what you can't deliver and always be in touch with your customer.
- Any advice to offer fellow homeowners facing a similar project?
- When doing a contract with Manufacturer always take your time before you sign and make sure everything is covered in contract so there will be no surprise in the middle of project.