4-6 weeks suggested time for installation. 10 weeks later, it was not finished and the product was broken when it arrived. Owner blamed fedex for the delay and did not contact me with details of the delay. Terrible customer service at the store as well.
- Approximate cost of services:
- $2,500.00
- Company Response
Hello Ann, we are sorry to hear we didn't exceed your expectations. We work very hard to ensure all our clients get great results. In our 12 years of serving our communities this is our first 0/10. In order for our Homestars colleagues to make an informed decision we would like to share a few facts regarding your project. You placed your custom order with us on May 10/16. We conducted a check measure on May 11th and completed installation of your project on June 21/16. After installation of your 4 custom made blackout rollers, we noticed an imperfection in the fabric of one of your shades. We left that shade on-site for you to use while we had another shade re-made and installed July 22/16. This project did take longer to complete than we intended, however it is important to us to leave you with a great result. Should you be willing to share, I believe our Homestars colleagues would benefit from seeing a photo of your project. All of us at Night and Day Window Decor hope you are enjoying your shades and wish you all the best.