Called Got Junk since I saw the company bin on Mike Holmes. Called them up to inquire about drop-off bins. They said they don't use them any more because of costs of garbage. So I went with the option of using the two guys and the 16 yard bin. Was quoted a price for the job for $800, and when we finally looked at the bin (which the driver said was two bin loads and not one) the bill was over 1300 dollars! I signed off on the credit card slip, but still felt like I was being taken advantage of. When I phoned customer service, I asked if they could amend the price at the end of the job. They said no. And now it's my word against the driver. I had a bad vibe when these guys showed up... and my fears were confirmed. I won't be using them again.
- Company Response
It is our stated goal to leave every client an enthusiastic advocate of 1-800-GOT-JUNK?. We achieve this by adhering to our promise to our customers:
•On-Time Service
•Up-Front Rates
•Clean Shiny Trucks
•Friendly Uniformed DriversAccording to Steve from East York we were not completely transparent with our pricing. We encourage Steve or any one of our clients to contact us directly at our Toronto office to address any concern or compliment regarding our service.
We treat all customer issues with a great deal of concern and will always work with our clients to find a fair resolution to their complaints.
I hope to hear from Steve to work through his service issue and we can post a positive customer experience from Steve and hope he considers using 1-800-GOT-JUNK? the next time he is in need of Junk Removal.Please contact us directly at Toronto@1800gotjunk.com or 417-706-8582
Regards,
David St. James
Manager of Sales and Marketing
1-800-GOT-JUNK? Toronto/GTA