We have asked many quote and Sandy Berkley from Brock Doors Windows gave the best quote by far. He was very courteous and gave us a lot of good advice. When we decided to go with them, he informed us that we had to add another $300 to get the lock position at the right height. I wish I knew before.
They came 2 weeks later to take all the necessary measurements. The employee was on time and courteous. They then said they lost the order and informed me that they would push it to be done within the month. They were only a few days late and they did a very good job for the installation. We got our new door just before the weather got a bit chilly, perfect timing. I would strongly recommend this company.
Then we received a phone call 2 weeks later to informed us that they lost our order and they would try hard to deliver in September. When I called them 2 weeks later, we fixed appointment in early October (!). Let's hope aht the installation will be done properly and on time. I wil then update my review accordingly.
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Benjamin,
Thank you for bringing your concerns to our attention. We're sorry to hear your order was lost as that is not a usual occurrence, but are glad that your appointment has since been scheduled for early October. We would have accommodated an installation for you sooner but your assigned installer is quite booked up as this is a very busy season in the window & door industry. We had moved numerous appointments with other customers to accommodate you with a set time that would work for you & your family and we have high hopes of this installation going very smoothly and to your satisfaction! We are glad to hear of your happiness with your installers punctuality and courteousness. We look forward to your updated review and ask that if you have any concerns or questions to please call our office at (905)791-2850.Thanks again Benjamin!