Brock Doors & Windows Ltd.

We were referred to Brock Doors and Windows by friends of ours who had had their windows replaced by them. (Our window company does not do entry doors.) We researched several companies and obtained many quotes prior to contacting Brock, as we were looking to eliminate a side lite and centre the same size entry door (36") in the existing opening (48"), and having the resulting gaps on each side capped. Prior to contacting Brock, only two companies we contacted were willing to do the full scope of work, and we were not interested in coordinating the construction work on the opening separately from installation of the entry door.

Our sales rep was Matthew. We found him great to deal with - he was responsive and knowledgeable. We began the process with Matthew during a 20% off sale, and he honoured that as we signed our quote shortly after the sale had ended. The price was very competitive for the quality of the door we received. We know this because we received a quote on the same Dorplex entry door from a major retailer during a door promotion for the same scope of work, and Brock easily beat their quote. As a result, we added a side entry door and a side garage door as well.

The product we selected was a 36" full lite Dorplex door with Lisbon glass, and we paid to have it painted black inside and outside. We also paid Brock to complete the construction work to shrink the entry and to cap the exterior gaps. Interior work was rough finish (drywall only, no mudding/taping), but we agreed to that going in. Our side door is a half lite Dorplex door with Lisbon glass, and we also paid for it to be painted black inside and out. Our side garage door is an executive panel door factory painted black on the outside only. Lastly, we added an Emtek Melrose handleset with Merrimack lever in dark pewter for the main entry door only, and re-used our relatively new handlesets on the side and side garage doors. The price below reflects the total price for the three doors, one handleset, and HST. As additional interior finish work was required, we agreed that we would handle our own interior trim installation.

Our post-sales contact was Angelyka. She was great to deal with as well. We were particularly impressed with how she handled an issue that arose when one of the installers noticed that our handleset backplate was scratched. My husband, who was supervising on site, called Angelyka, and she immediately said that she would order a new handleset to be installed upon its arrival, and in the meantime the installer would install the existing handleset until the new one arrived. No back-and-forth necessary.

Our one quibble would be that it would have been more convenient to be provided with an e-mail address for Angelyka rather than a phone number and extension. (I do not recall ever being given an e-mail address for her.) That said, she was still very responsive to our enquiries.

We did have some issues with the installers themselves. Some examples... My husband needed to remind the installers to put blocking at either side of the entry door in the gaps that were created by centering the door - the lead installer was going to leave the sides hollow behind the flashing. To his credit, the installer did not argue with my husband and did put in the blocking, but it's worth mentioning nonetheless. One installer was unable to install the handleset (it needed to be done by the lead installer). My husband had to point out to them where they had missed cleaning spray foam from one of the doors. Lastly, my husband had to scrape out additional wood from the dead bolt opening post-installation in order for the deadbolt to operate smoothly.

Despite these issues, our experience with Brock was on the whole positive, and we would recommend them to others.

Attached is a photo with a "before/after" of the entry, as well as closeups of the exterior of each door.