Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Brock Doors & Windows Ltd.  >  North Star sliding patio door & installation
Nathan in Markham
Nathan in Markham
14 reviews Markham, ON
9/10

North Star sliding patio door & installation

When deciding to replace our builders grade sliding patio door on our 5 year old home, I did a lot of online research and visited a few window retailers. We chose Brock due to the friendly and knowledgeable service we received from Michael (Mike) at the McCowan Road store in Scarborough. The price was great and they had a lot of models on display. We waited a few weeks for the door to be built and it arrived at Brock on the day they had promised. The 2 workers came on time, got to work immediately, were very friendly, and cleaned up after themselves. I had a few complaints though. The installers did not ask if we were planning to relocate the alarm sensor, since the new door opens on the opposite side. So I now have to remove the lower trim, remove the sensor and fish it up the other side. It seems as though they applied caulking over the builder's caulking, which I'm not too impressed with. Finally, one guy left chewing gum on my interlock patio which I later stepped on. Besides this, we are pleased with the results and think the price, product, customer service, and prompt installation outweigh these negatives. We will definitely use Brock Doors and Windows again.

Approximate cost of services:
$1,780.00
What could this company do to improve their services?
Provide us with the warranty paperwork after installation is complete. We are still waiting for this.
Any advice to offer fellow homeowners facing a similar project?
Completely remove alarm sensors before installers arrive. Remove fence gate supports to make it easy for installers to bring the patio door to the backyard.
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