A neighbour's tree had caused the electrical mast to pull away from our house and the line was in danger of coming down. I contacted Solutions Electrical and had the good fortune to assisted and guided through the repair process by Frank Cuzzolino. After receiving pictures of the damage, he contacted the hydro supplier who deemed the issue a "safety one" and sent a truck to turn off the power immediately. Frank quickly made a team available to address the repairs as soon as hydro had been in. It was our lucky day, as the hydro crew decided that they would be able to do the repairs for us immediately, something that they do not normally do. While this very kind gesture saved us significant expense, we felt very guilty about the work that Solutions Electrical was not required to do. Frank was very gracious when contacted and happy that the crisis had been averted. We were very impressed with the calm, professional but friendly manner that Frank dealt with the problem. Above all, he shared a great deal of imformation about what was required, why and to make to ensure other contractors would provide specific items (such as a permit!). We were most grateful for all his assistance and would not hesitate to recommend such an ethical company. Thank you Frank!
- Approximate cost of services:
- $1,200.00
- Company Response
Thank you for the review Lorraine, we do not expect to make a buck from every caller, we believe in educating our potential clients so they can make educated decisions. In your particular case the hydro company made an exception and did the repair free of charge, no electrical contractor could have known this, therefore we prepared you for the worse and (as you said It was your lucky day) the strength of this story being told to other is worth far more than the profits of the service repairs.... As an electrical contracting company, we want everyone to know that we are Honest, competitive, and have integrity. For this reason we are so happy for you and your family. Regards Frank Cozzolino