Pest Detective

Pest & Animal Control
North Vancouver BC V7P 3N4
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HomeStars  >  Pest & Animal Control in Vancouver  >  Pest Detective  >  No resolution, no responsibility, poor response
Private User
Private User
Private User reviews West Vancouver, BC
0/10

No resolution, no responsibility, poor response

We had North Shore Pest Detective Ltd treat our place on December 10, 2015. I called back two days after the treatment because I was still seeing live bugs in some of the same places. I talked with a polite female representative on the phone who said to monitor and give it a few weeks to determine if the product worked and then call them back. The product didnt work - in fact in one area it was worse. When I called them in early January 2016 I reached a male representative who proceed to give me a 20 minute lecture on bugs and then tried to sell me further services to me. He would take no responsibility for their work. "Nothing they can do about it" unless I paid them to come back even though from the start their work was not effective. Every other pest control company we had contacted does take responsibility for their work within a 3 month period. Not North Shore Pest Detective. I want to warn other consumers - so they dont make the same mistake we did - utilize one of the other pest control companies who are responsible and effective.

Approximate cost of services:
$205.00
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Company Response

I am sorry to hear about your less than great experience with our company. Thank you for calling us back and allowing us to get this issue resolved. Hannah @ Pest Detective