HappyMom10

I recently became a new Direct Energy customer after leaving another company and I am very happy and satisfied with the service that I have been provided with. Customer service representatives are very courteous, friendly, and knowledgeable. Most importantly, Direct Energy's communication with their service technicians are very clear and accurate (this was a big problem at the previous company I was with and very important when you need service or are taking time off of work waiting for a technician). This company is very organized and have a very effective means of making appointments and confirming appointments (both of which can be done online, which is so convenient). When you call in, your not waiting longer than 1-2 minutes to speak to someone and they care about you as a client but making sure you are satisfied by the end of the call. I highly recommend DIrect Energy and am very satisfied and happy with them.