Peter

My neighbour (semi-detached) and I got our lead pipes replaced at the same time, which Naz at Canadian Rooter was willing to provide a discount on. I got a quote, and my neighbour got a quote from another company. Naz called back right away, came over the next day and always returned my calls within 1/2 an hour. My neighbour waited and waited for his other company, then tried another and eventually got an appointment. Naz's quote was cheaper so we went with him. But it wasn't just price. I was impressed with how easy Naz was to deal with, how he explained everything and just gave me overall confidence. I have a subfloor in my basement and I took responsibility to deal with replacing that myself. On the morning of the job Naz listened to my concerns and we decided to move the dig point to reduce this impact. This involved moving the meter, and extra piping to connect to the old point. In this case, there was no extra charge for my last minute request. He offered to put the new pipe behind the drywall, but it's behind the laundry machines so I declined that. I am thrilled now that the disruption to my laundry room is much easier to address. His team were great; courteous, considerate of our home and left everything as clean and tidy as they found it! Sorry for that big rock you ran into Naz which made the job longer. On time and on budget. Very happy.

This was just a regular furnace maintenance but I have to say overall I am very happy with Len and Tempasure. They installed the furnace and air-conditioning 2 years ago and I was very pleased with the job they did then and the follow-up service now. A control board did fail last year but they replaced it next day with no charge at all to me. Thanks to Len and his crew.

Very pleased with the service from everyone at Temp-a-sure. Len was very helpful outlining the options and giving his recommendations. I am confident the American Standard products we went with are the right choice; finally a whisper quiet furnace! Adam and Anthony easily completed the installation of both units on the day, despite having to fix some awful plenum and ducting work done by previous trades. They were friendly and knowledgeable, didn't at all mind me hanging around answering my questions, took care to protect our home and cleaned up everything afterwards. I was especially impressed they took extra time and materials to change the routing of the gas pipe to make everything neater and more compact. I didn't ask for this and would not have faulted them if they had not done it, but I can tell Adam does things as if it were his own home. Thanks again to everyone at Temp-a-sure.