Rachel in Toronto

I too have had a very poor experience, and I live in Newmarket, Ontario. We've got animals in the attic, thinking might be mice or squeal. when we called initially, we noticed the line was busy and very hard to get through, finally we had Sam on the phone, and he was able to book an appointment for us. The technician (Brad) showed up half hour early unexpectedly while i was still in a business meeting. Then he walked around outside the house didn't find any entrance, then he walked around inside the house didn't find any entrance either. then he took a ladder and poked his head in the attic and told me it's a mice problem since he saw mice tracks. then he throw some bait boxes randomly in the attic and said it'll take 2 weeks for the mice to eat the bait and die somewhere. he cannot go into the attic, and also refused to check the roof. in the end, the entrance was not found. after two week, the problem got worse, so i called the company back. once again, very hard to get through the busy line, and finally I got Sam on the phone again, although he said it takes 4 weeks for the mice to die out, so if the problem still persists after 4 weeks, we can call back. after 4 weeks, the problem is still there and even worse, took me entire morning to get through the line and finally had a lady named Jane called back around 11:15am, she couldn't decide what to do so she had to talk to the manager, then booked another appointment for Brad to come back. I will report further once the 2nd visit is completed. the bottom line is the animal entrance has to be found and fixed. by keep putting down the bait boxes may poison the mice, but more mice will keep coming in through the entrance!!! For now the experience and service received is very poor. One thing I found that they keep saying all their technicians are fully qualified and certified, and they're the best on the market. but that doesn't answer my question as how can they find the animal entrance and fix it?