In March, we found a leak in the corner of our basement. We had 3 companies come by for quotes. The gentleman from New Canadian Drain spent some time with us going over possible causes, solutions and potential for escalating costs/fixes (e.g., missing/blocked weeping tile going farther than anticipated). At this time, we felt that they offered the easiest and most reasonably priced solution to our problem. To be fair, they performed the work within the time frame promised, and we have yet to have any more water in our basement. However, we feel that we weren't given a clear picture of the damage that was going to be done to the outside of our house. New Canadian Drain warned us that they would be ripping up part of our driveway and that we'd have to repave. They did not tell us that affixing the waterproofing membrane to the house with nails would shatter the window sill, or that the waterproofing membrane would extend a food and a half above ground level, looking like a horrible scar on the front of our house. The workers also ripped up some of our bushes and did not replant them. We were told that the workers would lay down tarps, and clean up after themselves. We still have concrete footprints up and down our driveway, and our elderly neighbours driveway. If we had known about the damage that would be done to the front of our house and the way the finished fix would appear, we would have thought twice about employing New Canadian Drain for our repair.
