Considering you pay so much for custom draperies; one would think they will give you excellent customer service. They verbally give you one estimated delivery date and the contract has a different estimated delivery date. I am moving into a new home we started the order process a month ago and now they are telling me that I will have no blinds until at least 3 weeks after I move into my new house. Which means I have absolutely nothing in bedrooms or bathrooms for 3 weeks. I asked for estimated delivery date, or weekend installation, their answer is "cannot guarantee". You spend so much money and you have no a big "NO GUARANTEE". Wow, the only guarantee is the bad project management and a big fat guarantee of bad customer service! They haven't placed the order but you cannot get your deposit back either. Will not recommend this company to anyone.
- Approximate cost of services:
- $14,000.00
- Company Response
Thank you for your review, and we are sorry to hear that you weren’t satisfied with the experience. All of our draperies are done in house, so it is easier to estimate the completion time. Blinds are ordered from the distributor so which gives us less control over the delivery date. If there is anything we can do in the future to remedy this issue, please give us a second chance to prove how much we value customer service and your satisfaction.