Michael in Vancouver

The move was fine and the movers did a fine job, but you can NOT trust the people running this company to give you a refund on your boxes as they promise. They offer $2 back on every box and I have chased a cheque for $105 for three months. Some of my emails have been ignored, some have been responded to with excuses (mat leave, postal strike, cheque's in the mail). I am out $105 for trusting Galaxy Moving. You can't trust these guys to give you a penny back so don't look to them to pick up your boxes -- sell them on your own. Do not buy any insurance from them or you will never see or hear from them again. Responsive until you've paid up. 3 months -- no excuses. UPDATE: I have been contacted after Galaxy Moving saw this review and was accused of playing "stupid games" in an angry email. Previous emails asking where my payment was were ignored. I am disappointed that this is what it takes to get a response. I have spent hours phoning and emailing over the past 3 months and am done pursuing such a small amount of money and won't be driving to Kingsway to pick it up. It should not be difficult to mail a cheque to the same address that was the destination for a physical move. Note: As Brent says below, there was an attempt to email me the money at one point. However, the software they were using was not compatible with my financial institution. Again, I don't understand how mailing a cheque can be so hard. I get mail every day and Galaxy has shown up at my place multiple times as part of the move process. In lieu of a smooth transaction, responding to emails in a non-condescending tone would avoid similar situations in the future.