Hugh and Aldona in Etobicoke

Of the several people we called, Ali was by far the best. He was one of only two to actually come to the site to give us a quote. Rather than just estimate the easiest or most obvious solution, he spent time with us to figure out the best configuration for our shower door, which made all the difference to the final product. After we approved his quote, he was always in touch, letting us know where the project was. When there was a supply issue getting one part, he immediately contacted us, and provided options. His installation was very precise and well done. Throughout he was absolutely reliable and professional, and we could not be happier with the service and the results. We recommend him highly, and would use him again without hesitation.

Air Force cleaned the ducts at our 2-1/2 storey home. The ducts had not been cleaned in many, many years, certainly on in the 10 we have lived here. As well, we had just finished major basement renovations and involving interior excavation and drywall sanding, both of which generate large, fine volumes of particulates. The day after, all of us commented that the air just "feels better." This is something I am not particularly sensitive to, but even I noticed a difference. The two man crew was on time, and highly professional in every way. We were very impressed, by both the service and the result. Highly recommended!

We called Man with a Wrench to look at our dishwasher, which had stopped working and was blinking an LED to indicate a fault. The technician who came did a very quick test and quickly told us we needed a new heating element, and that the part was $220 - $230 + $180 labour, for a total of over $400 before taxes. Given the cost, and that the dishwasher was over 12 years old (although it is in very good shape) we paid the $95 service fee, so that we could determine if we should simply replace the dishwasher. The next day, I found the part we needed, brand new, on PartSelect.ca for $60 including shipping. I ordered it and installed in in less than an hour. I expect companies to mark up parts that they order and resell, but a 300% markup is ridiculous. As well, $180 for an hour's labour (if I could do it in an hour, the tech could certainly do it in less) is also extreme. They are obviously not waiving the service fee, but simply building it into the estimate. UPDATE: After this review was posted, I received a call from Alex, one of the co-owners of Man with a Wrench. He said he wished I had called their customer service line, and immediately offered to refund the service call fee, if I would remove my review. I told him I would have to think about it. We had a discussion in which he tried to explain his business model, and I tried to explain that when someone quotes me a price, I don't assume it is negotiable. As well, he indicated that his labour cost had to be the price it was, to support their guarantee. During the conversation he asked a couple more times about my removing or changing my review, and then said he would refund the service fee anyway. I told him he did not need to do so, but could do whatever he wished (and he did refund the service fee). We agreed that I would let him know my decision in a couple of days. The next morning, Alex texted me to ask that, since my only issue was with the price, I at least raise the star rating of my review. But the evening before, the dishwasher had started showing the same fault - the problem was not with the part indicated (I had actually tested the old one before installing the new one, and it tested good, but as I am not a tech, I decided to trust the tech's analysis). When I told Alex that, he again referred back to their guarantee. But I am not impressed by the idea of paying for parts and labour, when perhaps a better diagnosis up front would have been more cost effective. In the end, the whole episode, especially the attempts to get me to change or revoke my review, felt very distasteful.