I had just upgraded our furnace with another supplier, but I wanted a heat pump for environmental reasons to take furnace load off in winter and air condition more efficiently. The furnace supplier did not provide heat pumps, so I contacted Abbey Air. The newly installed furnace was high efficiency, but was not providing comfort in parts of the house that the old furnace had warmed nicely. We were in back and forth discussions and visits by the supplier without any improvement. Abbey Air came in and installed the heat pump and made adjustments to the furnace which resulted in the house becoming more comfortable than ever: they solved the other company's problem at no charge. Devon Williams, the advisor, was very knowledgeable and explained everything clearly: I felt from the beginning that I was in good hands. Abbey ran into some compatibility issues with the furnace and thermostat, which they addressed quickly, keeping us in the loop (and warm and comfortable) throughout the process. Everyone was personable and engaged in an open and frank way. This was a very satisfactory experience all around.
- Approximate cost of services:
- $6,500.00
- Company Response
Chris, thank you for taking the time to mention your satisfaction with our services! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!