chimney repair, tuckpointing, brick replacement
I would like to take this opportunity to advise what a fabulous experience it has been dealing with Image Enhanced. Right from the first contact with a curbside inspection report left in our mailbox by Adam through to the end result. The report was so thorough and convincing. I felt that I would be crazy not to call for the free no obligation estimate. The estimator, John, came out on time as they promised they would. The estimate was very reasonable (again, just left in the mailbox so we felt no pressure whatsoever). We decided to get the work done. After contacting Image Enhanced the staff told us what the next steps were and when we could expect contact again. We were surprised when the office called to ask if they could start a week earlier than scheduled. Who has ever had a contractor do that? Next we get another call advising that the technician would show us the bricks he chose to ensure that the match was what we expected. WOW....our house is over 50 years old and the match was perfect! This brings me to the actual work itself. What an amazing job your technicians did! They were polite, courteous and worked very hard to ensure that everything was done within the time frame committed to. Then in the end they cleaned everything up...even dusted our bushes at the front of the house. We couldn't even tell they had been there. I guess the best compliment we can give your craftsmen is that you can't tell where they repaired and what was original on the house. Bravo, well done! I'm posting this review because I feel that others need to know that there are contractors out there like Image Enhanced. I highly recommend them and we will calling them in the future to get other work done. We will certainly recommend Image Enhanced to our neighbours and friends. What a refreshing experience!
- Approximate cost of services:
- $2,000.00
- Company Response
Scotty,
We are very happy that you gave us the opportunity to work on your home and that you took the time to provide us with much needed customer feedback. The description of your overall customer experience with Image Enhanced, is so detailed, that it is as though you previously read one of our Customer Care Manuals. Thank you once again for your review, it was very valuable in assisting our team to improve our customer experience. Enjoy your new masonry upgrades.