Renee Gordan in North york

I purchased a Telescope dining and lounge set last year. The young lady assisting us was extremely knowledgeable and devoted a great deal of time and energy into helping us select fabrics and styles that would work with our new home. She was up-front about the wait time to have everything delivered (8 weeks) and called with updates throughout the waiting period. Upon my visit last month, I was shocked to see that not only is she no longer at Salco, but the OWNERSHIP has changed as well! The 'custom cushion' program is a joke! I decided to place an order for a couple of cushions as well as an umbrella and as promised by the website and the woman 'helping' us, expected it to be ready within 2 weeks. I didnt hear from anyone, and after showing up after my calls went UNANSWERED, the woman snidely said "most places take 6 weeks to do cushions." Because it was custom I couldnt cancel the order, but I wish I had! the cushion is NOT the measurements I provided, and the umbrella top doesn't fit properly either. BUYERS BEWARE! This place is no longer the 'family owned business' it once was!

After a horrendous experience at a neighbouring patio store (SALCO PATIO), we were thrilled with the service we received upon our visit to General Products. The staff were extremely helpful, prices were fair and products were far superior. If you live in the GTA and are looking for outdoor Sunbrella cushions, durable lounge furniture, or an outdoor dining set, GP is incredible!!