Walther

We had recently sold our house in Bloor West Village and were moving to a condo in down town Toronto, so we needed to find a mover for our stuff. I had never heard of Firemen Movers before being referred to them by my business partner, but after reading their reviews and checking out their website I was confident that they would be a great choice. This decision was reinforced after meeting with Aaron during the estimate process. Day of the move finally came and after a quick introduction and navigating the joy of city street parking, I walked the team through what needed to be moved and they got straight to work. All items were blanketed, wrapped and quickly moved out to the truck. The unloading went just as smoothly and overall it was a great experience. Not something you usually say when dealing with movers. Thanks Dan, Mike and Grant for the great job!

Shortly after Christmas my fridge went on the fritz, where the power kept cycling off at random times throughout the day. Spoke with Peter early in the week, provided the model number and explained the situation. We were able to diagnose the issue over the phone and agreed that he would order a replacement for the faulty part (control board) and we scheduled an appointment later in the week for him to come in and do the work. Work was done quickly and professionally. Have not had any issues with the fridge since. Definitely going to use Peter again, as my dishwasher also stopped worked shortly before Christmas - hasn't been the best start to a new year for us ;)

Had an extremely low quality skylight installed by the original builder that let in great light, but did nothing to prevent the heat from coming in as well. So we went with an electric open energy efficient Velux and we couldn't be happier with the impact it has had on the heat coming into the house. Plus with the rain sensor, there are no worries about making sure we close it before leaving for the day. However, after having the skylight installed and electric hookup completed in early June, it was discovered that the integrated shade was not functioning / installed incorrectly. I'm not sure why Skylights Unlimited didn't come out themselves to investigate / resolve the problem, but instead I was directed to contact Velux customer service. After 5 weeks of having to call customer support each week, the issue has still had no action taken to resolve it. Being told 'We will be out there next week for sure' is just adding to the frustration and disappointed. If this issue had been handled with a minimum of professionalism 5 weeks ago, it would have been an easy 10 ranking. But instead I have to provide a very dissatisfied ranking until someone actually addresses this problem. UPDATE Seems that after posting this message, I received a few calls from Velux and Skylights Unlimited to address my problem. Had representatives from Velux come to the house, and in 15 minutes that had re-aligned the shade so it was installed and working correctly. Have everything working as it should have and am enjoying the ability to block out that bright early morning sunlight. Upgraded my ranking score as originally said, I was very happy with the skylight, it was the customer service experience issue to address the shade that was unacceptable (Shouldn't take over 5 weeks to finally get someone to come to the house to fix a problem that ultimately only needed 15mins to address)