davehawkins in Guelph

late last year October 2017 I broke a kitchen drawer Barzotti's had installed for us a few years ago. I approached their Office Manager Linda and advised I would like to have it by Christmas and what would the cost be? I delivered it to them approx. early Nov I think and the cost would be $50. But a few times they emphatically advised it would not be likely to expect it until March/April 2018, which was not best, but still would be addressed. They were so swamped with great new business they were behind. Approx a week or so after they advised the drawer had been re-assembled and ready for pick-up! And Linda advised there would be no cost to us-the cost was waived voluntarily by Barzotti's! Two early Christmas presents from Barzotti's to our family- we are so grateful, impressed and touched by their awesome service and care for the customer. If you are fortunate enough to be serviced by them, you are truly blessed by their corporate image-it isn't just words, it is bona fide! You are not a number, you are family.