Called Express to come and fix my dishwasher. Rep came and explained it needed a new part. Work and part would cost approx. $750.00. Was very alarmed by the high cost, but agreed as he insisted. Sent a text to rep shortly after asking if it would make more sense to just get a new dishwasher. He never replied. Rep came back one week later to install new part. Within a few days dishwasher wasn't working. Rep came back and was there total of 10 mins and said should be fixed but to call if not. Dishwasher not work immediately after he left but despite calling him and being told he'd be back, he never came back. Was then told his manager would call me and that never happened. Called and was told several times I'd get a call back and never happened over a period of two weeks. Only once I found managers number on this site through other complaints, was I able to get in touch with him. He agreed to give me back a portion of what I paid eventually. Told me if I signed a release he would credit my credit card immediately. Have since rec'd my cc statement and NO refund. Manager told me he'd look into it and have not heard from him. DO NOT USE THIS COMPANY. They do not know how to repair appliances, charge unreasonable fees for work not done properly, don't return calls to customers and are completely dishonest.
- Approximate cost of services:
- $750.00
- Company Response
Hello Dear Brooke,
I know that you had long repair going on with your dishwasher, I can assure that we did the best we have to try to fix it for you, yet more parts required for the repair and we fully respect your decision there for we refund you back.
Hope you all the best.