Our contractor suggesting using Raywal for our new kitchen. We dealt with an inexperienced sales person, and the design was never finalized even though the kitchen order was and the kitchen was built. We never picked hardware, so when we called to specify what we wanted, we were told that the kitchen was finalized and the holes already drilled for knobs, not handles. It took a few emails before we corrected this with the contractor and Raywal. The costs Raywal wanted for "standard" upgrades such as handles vs. knobs or for anti-slam drawers are way out of line with what we have found by shopping around. The kitchen was FINALLY ready, but Raywal would not deliver until it was paid for 100% up front. We're not sure what the story was between our contractor and Raywal, but long story short, the kitchen cabinets which we ordered are not being sold to our contractor, and they are not available to us to purchase. Raywal is priced at the high end, doesn't care about their customers, and have terrible sales/service - BEWARE AND SHOP AROUND! Now my wife and I are shopping for another new kitchen - I guess Raywal will use the one they built for us in a fireplace somewhere.
