Robin in Toronto

HIP did an amazing job on an extensive and challenging bathroom reno. Ben was very bold in his statements about how great his company is to work with, and it turned out to be much more than hyperbole! We gutted a space in a 140 yr old house that included a 20 foot vaulted ceiling with a skylight. On top of these challenges, it was the only full bath in the house, so there was significant time pressure. Despite the usual exciting surprises found behind the walls, the HIP team (very ably led by Gerhard and Nucu) were able to complete all of the work in an astounding 2 weeks, including demo. Heated floor, separate bath, curbless shower, glass wall tile, all accomplished to a very high standard. On the final day there was an incident where the vanity got damaged (the guys were very disappointed and apologetic). After looking it over, they decided that it could not be reasonably repaired, and a week later they came back and installed an identical brand new replacement, with no action required of us. Finally, despite the aggressive timeline, the quality of the work is uniformly very high, we're thrilled.

Bought a Blue Star range, excellent customer service and expert advice. Gord Faulkner was low key and knowledgeable, zero sales pressure, but good support. Bob Khan delivered and installed (he's also a gas-fitter) and was superb.

We've been using the Desperates as we call them for more than a year. Started with a groupon and found them professional and efficient. We had a few scheduling issues late in 2011, but the house always looks great. We discussed the scheduling with Harry (who's very accomodating) and haven't had any problems since. Our cleaner on the current schedule is Sophia, who does really excellent work.

A/C was very noisy and had condensation leaks around the furnace. Cozy sent Fred, who cleaned the coil to improve airflow, and turned down the blower speed, which had been set too high. Less noisy and leaks gone... Excellent service.