Hired for weed control and fertilization
I had good service in 2010 from Dr.Green. HAD as in past tense. It is now the middle of July and they have only come out once so far to fertilize. Every time I email or call they say that they are coming out in a day or two and never come. Yesterday I got two emails from two different people at Dr. Green telling me that someone would come today. No one showed up. When I called to complain they told me that the technician said he came but I was "doing something to the lawn which prevented him from applying the weed control". They wouldn't tell me what that supposed something was. Doesn't matter because my lawn wasn't touched all day by me or anyone. The girl I talked to on the phone said that she promised that they would do their best to come tomorrow BUT no promises. I paid $360.57 in advance and feel like I have been robbed.
- Approximate cost of services:
- $360.00
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.