I had issues with work, ie: toilet and sink were not level when installed. Michael returned and corrected those problems to my satisfaction
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Jennifer, we are truly sorry that in the end you are not satisfied with our work. We would be happy to come out again and take a look at it to try and make this right.
As you said you have used our services several times and were always happy with our work. When we came out to install your sink and toilet we explained how both your floor and walls were slanted and that this would make the job challenging to get everything level. We then used your level with you to place the items and you confirmed that it was leveled to your satisfaction before we sealed it. The toilet was best to make flush to the floor to prevent further plumbing problems which we explained and you agreed upon.
After you told us that you were not satisfied we came back out and reworked the sink for you. We always make sure that we do calking properly and have done so for over 40 years. However, if you feel that the calking job was done messily then please provide us with a picture by email or contact our office and we will be more than happy to come out and fix it as it’s very important to us that the job gets done properly.