Reviews

0/10

Very disappointed. The hot water heater install was good. But the installers tried to squeeze multiple vans in our driveway - and knocked a stone wall. As compensation from CHC - they offered a free HVAC servicing which was acceptable to me. I never heard back from them. Management is falling short. Unhappy. Would not recommend.

Approximate cost of services:
$3,000.00
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Company Response

Dear Bryce,

Thank you for sharing your experience with us. We are genuinely sorry for the inconvenience caused by the incident with your stone wall during the installation. Please accept our sincere apologies.

As a token of our apology, we offered you free furnace service and cleaning, which you accepted. This complimentary service was added to your profile, and you are welcome to schedule it whenever you have a free moment.

Please contact our customer service team. You can reach them at 416-556-8368 and press 1 for service; we'll gladly help you with the booking.

We value your feedback and are committed to improving our services. Please don't hesitate to let us know if there's anything else we can do to address your concerns.

Sincerely,

The City Home Comfort Team

10/10

Very pleased with our new backyard. Keith developed a great plan and layout. Despite weather challenges, Keith and his team were persistent and professional. Looking to enjoy our backyard for years to come.

Approximate cost of services:
$15,000.00
5 of 5 people found this review helpful.
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Company Response

Hi Bryce and Helena - Yes this past spring was certainly a challenge weather wise but with patience and some ingenuity we worked through it and the end result was very satisfying ! I look forward to working on the front next year :) Regards, Keith