Very disappointed with my experience with Akon. I called to find out whether the reason my outlets were not working were the wiring or just the outlets. Alex showed up and rudely announced to me that I was being charge $140 for the service call (not mentioned prior to his arrival) and then said it would cost $35 for each outlet he unscrewed from the wall in order to diagnose the problem. Then he proceeded to try and charge me $100 for each outlet he replaced. Total fee would have been $545 for an hours work. Outrageous fees. I paid $245 for basically nothing. Save yourself some money and contact someone else.
- Approximate cost of services:
- $245.00
- Company Response
We apologize if you had a bad experience with us.
We told you the service call would be $140 dollars when you called us prior from us coming out. And you agreed to make an appointment. Alex showed up on site and told you it would be $140 for the service call when he showed up and told you each device would be 35 dollars to diagnose you're electrical issue, and you agreed and said go ahead. At the end when he found the issue he gave you an option if you wanted to repair the problem and the price would be $100 per Gfci replacement. And you said you would do it yourself. So the final Bill was $245 for the service and to diagnose the problem.
So we apologize if there was any misunderstanding but we at Alkon strive for making our customers Satisfied.