HappyHomeOwner in Brampton

I called many fabric cleaning companies for a quote and received no immediate phone call or e-mail response. Some companies did provide quotes but later did not follow-up with me. I quickly learned not every company's communication and customer service skills are the same. It is also worth noting that the companies I did call/e-mail roughly quoted me the same price for the sofa's and rugs that needed cleaning. I selected So-Clean to complete my upholstery and rug cleaning services because they responded to my phone call immediately, they collected my information, and scheduled an appointment on a day and time that was convenient for me. I also selected this company because I liked the e-mail confirmation and reminders. A few days later I received an e-mail reminder about my scheduled appointment, I replied that I had to reschedule it, and I received a reply within a minute. It was so easy to reschedule and rebook an appointment. The day of the service, the gentleman called and notified me of his scheduled arrival. Due to poor winter driving conditions, he did not arrive on time but assured me he would be there within 30 minutes. Upon his arrival, he was professional, friendly, and knowledgeable regarding fabric care and stain removal. We were satisfied with the quality of his work and with his level of service. I would recommend this company to family and friends because of their excellent communication and customer service skills!

Home Reno Direct is a professional company that will meet and exceed all your expectations and standards. They are a friendly, professional, and customer oriented company that will help you design and customize the home of your dreams! What sold us on the project was their interior designer - Uzma. She was punctual, courteous, and knowledgeable in her field. She measured our home, took pictures, and listened to our home renovating ideas. She made suggestions of her own that we never considered, and utilized her ideas to improve the final design of our home project. We also like this company because they gave us a realistic cost of the project. They provided us with many estimates of the actual cost every time we added or subtracted materials or items. We also liked the 3D computer software design they used. It really helped us visualize the completed project. Once the project commenced, we met with the project manager who communicated with us every step of the way. She would communicate with us on a daily basis - sometimes throughout the day - via text, e-mail, phone, and in person. She organized a monthly schedule that showcased when work was going to be completed. Every trades-person was in our home and they were each very honest, punctual, friendly, and hardworking. The estimated project time was 2 and a half months and it was completed 1-2 weeks over time. We think 1-2 weeks over the estimated time frame is a realistic encounter when you are renovating many parts to the home. Once the work was completed, we did have a walk through and we were happy with the results. After a week or so living in the home we found some areas that needed to be corrected and the company responded by phone and e-mail immediately (even during the holidays), they came as soon as they could and corrected all of our listed deficiencies. This company is here to stay! They are an honest and trustworthy company. All of their workmanship and materials has warranties, and they will return to correct any and all deficiencies to your satisfaction. I would recommend this company to my family and friends and will definitely contact them again for additional renovations!