communication and timeliness poor, cleaning good
The cleaning is very thorough but timeliness is awful. Once the cleaner never showed up and when I called, they said she took a sick day without notifying them (or me). Another time the cleaner waited in the lobby 40 minutes because my buzzer was broken, instead of calling me. In the meantime I called the central number but got no response. At a high price ($160 for 3.5 hours), I expect far better customer service.
- Approximate cost of services:
- $160.00
- Company Response
Good day Yasneen,
Thank you so much for taking our call regarding this feedback.
Per our chat, we try our absolute best to be the most reachable cleaning company in the business with email, text, sms live updates, live chat on the site and call either main line, 800 number and or our direct lines. I truly apologize if you felt you couldn't reach us. We absolutely love talking to clients, getting feedback and improving our services at all times. On our call we also discovered that we had an incorrect contact number for you and this also may have played a part in our failed communication - no excuses, just a mis hap on our end. We look forward to your ongoing cleanings and we will continue to provide the best customer service we can.