Tania in Calgary

After Radon West installed a sub-slab mitigation system in my basement I was so pleased with their work, level of knowledge, professionalism, quick response to any and all questions, passion for the work they do, willingness to provide various options that would meet any budget, that I told my co-workerwhose radon test came back high that if he hired anyone else I’d have to give his head a shake! What set Radon West apart from the other contractors I interviewed: 1. Radon West was the only contractor I intereviewed that said they install 20W fans. This is what makes the money spent on the communications diagnostics worth it! The other contractors included the diangostics, but will still install 50W fans even though when the diangostics will show 20W is effective. The fan runs 24/7/365 days a year. The more power the more noise and more cost they are to run. 2. Radon West offers a DIY kit and I have no doubt they would answer any and all questtions, provide suport as needed. Their goal is to improve the lives of their clients, so they work with you to meet your needs at a budget you can manage. 3. Offer diagnostics only, for those who want to purchase a fan through a third party. 4. Offer installation only – although diagnostics are recommended, I do believe they will install even if you opt out. 5. Radon West was the only one that suggested a different pipe route to ensure safe setback from our dryer vent. They follow best practices, and follows the same code as for HVAC. 6. I believe they were the only contractor that included a muffler for the pipe. Our experience couldn't have been better. How often can you say that when you are spending money on something you don't WANT to spend money on! Outcome: We have a quiet fan. Radon is below 20 bq/m3 (was 400+ bq/m3). They are super busy, large contracts with CBE, UofC, Gov’t Canada, but they still found time to do a site visit at 7:30 pm on a Friday night and complete the install 2 weeks later. When Colin was over with his father-in-law completing the installation he saw that my husband was struggling with a different home project. He helped my husband, offered the use of his high tech/gadget tools (including a thermo-imaging camera which indicated a major problem in our attic that we since had fixed)! Thank you Renata, Colin and Michelle for your outstanding work and reminding me that some contractors can still be trusted!