Andrew

Len (the owner/operator) was very courteous and responsive to the service call. It was clear he was a professional and never did I feel he was there to sell me something I didn't need. He diagnosed the problem very quickly. He went through the whole process of the repair and even showed me extra readings about my furnace (which allowed me to make my own decisions about its future) to make sure I knew what was going on. I appreciated that. Pricing was good and he explained precisely what he was charging me for and why. In my case, a part didn't work properly ... so he tried very hard to systematically find various solutions. When those didn't work, he came promptly back the next day to finish the job, with the exact part he needed and nothing extra. I would definitely recommend him for my next repair (which I hope doesn't happen!!) or any future replacement work. Good experience overall for his quick service and knowledgeable work.