Louise in Ottawa

Installation was completed 2019 mid-September after the excavation which was completed in early August. Our installation kept being delayed (6 weeks). We found out that they were replacing other clients' driveways that they had installed the year prior due to a bad batch of aggregate. Driveway looked great until the first winter. and every winter after that brought more damages. We are now April 2023 and our driveway looks like a 15-year old unmaintained asphalt driveway that is cracked, patched, discolored, stained and indented from the weigh of a vehicle. We chose the BLACK Smoke Granite color for our driveway with an interlock curb. First photo: top dark color as installed vs bottom gray color that we have now. They sprayed their resin topcoat in September of 2020 but the color faded to a dull gray a few weeks after the installation. Second Photo: cracks appeared in the winter of 2021 with additional ones forming every winter after that. Third Photo: Staining under carport from humid leaf bags and winter salt stains from the vehicle. PurePave suggested powerwashing to get rid of these stains. Powerwashing DOES NOT take off these stains. CEO states: "These photos reveal there was likely and issue with moisture contamination during the installation. Absolutely should not look like this or have a crack. Wed like an excellent review from you as expected and provide you with what you deserve as our client". Director of engineering states: " the amount of clear seal applied on your driveway after the installation process was not enough to stand the UV radiation and the actual use of your driveway". According to the marketing pamphlet given to us at the 2019 Spring Home Show, "PurePave driveways are unaffected by the frost-thaw cycles as water is allowed to "breathe" as water freezes and liquifies, which leads to the best longevity of all the pavements in our climate". Furthermore, "Unlike asphalt, PurePave is not oxidized by sunlight". As you can see by the first and second photo, their statements are FALSE. We can attest that PurePave's after-sales promises lack the follow-through that you expect as we have been strung along for the last 3 years.