Darian in Toronto

We recently had two new exterior doors installed and are very happy with our experience with Amica. Right from the get go working with Michael was great. Had a few other companies come out and give quotes and they were pushy and kept trying to pressure us for a sale. Michael was the opposite of that - he was very patient with us, working back and forth creating quotes for several options and answering all of our questions in a very professional manner. He even had his installer come out and take a look before we signed any thing with him just to make sure that everything was good and to answer any questions we might have about the installation process. When it came time for installation, he communicated very clearly about what would happen and his installer(George) did a great job. They were very professional, respectful of our house and property, did great work and cleaned everything up very well. Michael even came out to check up on the quality of the work once it was done (and before asking for payment). To top it all off the doors look and work great. Overall a great experience and I will be using Amica windows and doors in the future .

I'm posting this because I don't think that there should only be 1-star and 10-star reviews on homestars. First off, the good. Mo is a hard worker and wants you to be happy. He was personable and friendly at all times. He responded to my communication (texts) quickly. He definitely wasnt trying to rip me off or intentionally do substandard work or anything like that. The bad. The work was fine. Not bad, just fine. It didn't seem like Mo and his crew had a great relationship and no strong connection the crew seemed like they were just there to get paid and they were willing to do the work well enough to get paid, but weren't going to go the extra mile (or even the extra foot) to make it like their own home. Is this a problem? Well, the work is still nice. They did a whole patio and walkway and I get lots of compliments on it - every time someone new comes they say it looks great. BUT - I see some uneven blocks, some odd edging, too much polymeric sand here, too little there etc. Any small adjustments that had to be made I had to push for them. Some of those adjustments were done, some were ½ done. Like I said, this isn't a 1-star review, but it's not a 10-star review either. The main thing though is that Mo just doesn't seem to have his company running like a well-oiled machine. You know how some contractors show up fully prepared, know what their doing, do it well and wrap it all up quickly and without fuss? Not exactly what happened here. Mo's truck broke down. And his trailer broke down. And his computer broke down. All during the 5 days he was working on our project. That's not a good sign. Im also still waiting over a month later for an invoice marked paid in full after I specifically asked for it and he said he would do it (Ive also followed up twice about it). This is why overall I would say that I am not disappointed with the work, but it certainly could have been better. It's also why I wouldn't recommend him. If the process had been mediocre but the outcome flawless, I would undoubtedly recommend him. But both the process and the execution had their flaws. It wasnt a disaster and the final product is a 7/10, but 7/10 on product and 7/10 on execution does not equal repeat business I cannot say that I have found my forever landscaping guy and will try someone else the next time I have landscaping needs. Hope that was helpful.