Bought this stove. Brochure said "up to 35,000 btu's, high flame. Installed stove using direct vent horizontal....manual said that instead of obtaining 27,500 btu (not 35,000 btu's) the existing office must be changed to a 21,000 btu one... thus at 78% efficiency I now have a stove that only puts out approximately 17,000 btu. Paid for 35,000 now only get 17,000. Napoleon just washes their hands saying bacically that's what you bought.... very disappointed. So was my Dealer as nothing in the brochure enlightens u to this fact. Don't buy.
- Approximate cost of services:
- $5,000.00
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