Hilda in Toronto

I had a very bad experience with the company. Todd is a very confident and good salesman, but you don't get your money's worth. They are absolutely uncapable of working on site properly with the spray paint. The paint was running at places, the surface is not smooth. They tried and tried to fix it with no luck, at the end at some places the paint was applied with a paint roller. A paint roller!!! The painting booth job on the doors are bad quality. The paint is not thick enough. The whole experience was a nightmare. The last day when they were supposed to be finishing the job Todd called, that the doors came out of the booth , but it is not the finish I requested. How did they not notice???? I just settled for a different finish just to end this terrible nightmare. The company is advertising themselves with Holmes inspection etc. but nothing rings true after this horrible experience. I had an estimate for $ 5,000 but I chose Todd because more expensive must be better!!!! Wrong! That other company repainted a bathroom cabinet for us! The differance is night and day!! I have been had!!!! Thank you so much for the response from the company! It really sounds great especially the praising the company part, but in our case, it is so far from reality. As a costumer I definitely didn't feel that our satisfaction was important. To use bad emploee issues as an excuse is lame. The fish always smells from the head. If a company doesn't have good employees, they should not accept jobs until it is not resolved. As the owner of the company you are responsible. What happened is not fair to us costumers. Our house was a mess for 5 weeks (1 week before to empty the cabinets, 1 week after to put back everything), and at the end only disappointment. As for calling you to rectify the problem, ... We already did that. Before you demanded the payment we told you that the finish is rough, it is not done properly. You promised to come out to check, but the company was only interested to get the payment right away! There was no final walk to assure satisfaction (as it says in the contract)! Anyway, we paid but you didn't come to inspect as promised! Rafael (apparently bad emploee, who works badly for the company for 5 years already) was sent, when I told him that the sufaces are not smooth the answer was "you worry to much" tell your guest they should only look, not to touch"! After this what can I do? I am going to call for a special inspector to check the kind of work this company has done. We are going to contact the Better Business Bureau. Holmes should make THIS right.