I had all my home windows replaced one year ago. I was happy with the price and quick installation. However, one window was fall down in less than a year. The company insisted some one broken it intentionally. I had to pay for the whole window in full. My arguments: 1. Only thxxf will intentionally broken the window. 2. Why the hardware fail lead to the whole window change? Another problem is one window was not properly adjusted during installation, so it could not be locked. I reported this issue 3 months ago, nobody come to fix it.
- Approximate cost of services:
- $12,000.00
- Company Response
Mr. Chen. The window in question did not fail due to a hardware issue as you claim. When our service technician inspected the window, it was very obvious that someone had intentionally torn the sash out of it's frame. You have been told this, not only by our service technician, but also by myself on many occasions. As far as your claim of an improper installation causing a locking mechanism to malfunction, after reasearching the service logs, I have found that our technician did inspect this as well during his visit, and that once again, it is not due to a botched install as you claim.
Our warranty does not cover very obvious abuse of our product. I ask you. If you purchased a television, took that television out to the parking lot, and intentionally ran it over with your car, do you believe that the company you purchased it from would replace it for free under warranty? This is, in effect what you are asking us to do.