Vadim was professional at making sure the booking was confimed. The crew showed up on time but they also brought an extra truck as well as an extra guy.. which during the move proved to be beneficial, however can be an added cost to you. The movers were all friendly and helpful, however 3 of them were all relatively new to moving. The estimated time was off by 3 hours which only goes to show the unfamiliarity with moving. It was also hit and miss with listening as I had requested boxes to be put into the labeled rooms and about 70% made it to the rooms. My hubby and his friends had to finish this task the next day. Also they didn’t put together my couch again as well as put my daughters bed together incorrectly. I had to show them the instructions the day of...and it was still wrong. But, this issue was corrected the following day after I called. I changed my rating to reflect the prompt customer service from Vadim on this. Based on their rating, gotta say, I expected more.
- Approximate cost of services:
- $2,500.00
- Company Response
Julie, thank you for your review. I was happy to come and finish assembling your daughters bed the next morning.
As for extra truck - you were not charged for it, it was part of our excellent service that we provide so the guys don't have to come back twice, I think it was not made clear to you.
The estimate was 8 to 12 hrs and your bill was for 10 hours and 15 minute ( so 3 hours off? which way?) which is reasonable for a 4bedroom house. Not a single scratch or a dent took place.
We wish you all the best at your new home.