Most terrible customer service! So kind when they are selling to you - give you a promise you can return any extra items and when you go to return - the owner spoke so rudely. She said they undercoating won’t match their other batches so can’t take back. How ridiculous! I would not recommend this place to anyone.
To purchase a product these people will promise you the world, but God forbid you need to return something. The owner is a super crude woman - I needed to return an underpadding roll, and she said it won't match her batch! For God's sake how can underpadding not match a batch! For $100 item they refused to take back and asked for proof! They have full details of my account but asked for proof!
Hi Richa. As our staff discussed with you while you were in the store, you brought in a roll of under pad that we do not sell in our location. The closest product we have to it sells for only $80. Plus, you told us that you had purchased it about a year earlier and did not have any receipts or other proof of purchase. We do not keep any personal details of customers for day to day sales, so we unfortunately had no way of looking up a transaction from a year prior. Thus, we were obviously unable to process a refund.
