Egroeg in Surrey

Quality of windows is superb, no issues whatsoever. Installers worked diligently and at the end the installation was really proper. However, we think the project didn't run smoothly due to poor planning. Troubles started when the measurements were done incorrectly and all 6 windows came small. The installers mastered to fit 4 out of 6 by building a wooden casings around which ultimately made the trick but unfortunately also made an already small bathroom window even smaller. Surprisingly we were told that we would've had to pay for re-manufacturing that window if we wanted it bigger. This explanation didn't make any sense to us as we expected proper measurements in the first place and not excuses. The other 2 windows had to be re-manufactured anyway as building wooden casings wasn't a viable option. Naturally we didn't have to pay again for those 2 windows, however when they arrived a couple of weeks later the glass of another bathroom window wasn't obscured as ordered. It had to be re-ordered and replaced at yet another time. We had the crew come in 3 times instead of what was advertised as a one-day job. Not easy to rate the company performing as described, there is definitely a room for improvement when it comes to planning and managing. However with that said we say we are satisfied with the quality of product and end result which combined with a lifetime warranty allow us to recommend the company for similar projects assuming those organizational issues will be fixed.

We chose this company based on high HomeStars rating but unfortunately found ourselves disappointed after the work was done. Jason was very proud of his new truck and it really looked like a great piece of equipment providing required vacuuming and blowing power and in fairness I'm generally satisfied with cleaning performed. However I'm very upset with Jason's and his assistant's attitude during work and after - he initially announced he didn't mind me watching what they were doing and I did follow them around the house since wasn't familiar with duct cleaning procedures at all but afterwards he repeatedly offended me accusing of watching him like a hawk, his assistant did a quite sloppy job of wrongly repositioning air filters in vents and on the next day we found out the cleaning operation knocked off a pipe connector to one of the branches and Jason didn't even care to reinstall it; later he offered to come to fix it but denied it was his fault. We decided not to bother avoiding unpleasant interaction again and managed to fix it ourselves but overall I certainly feel Jason deserves only low marks for his service at our place, no way we will hire him again or recommend to anyone. Having said that I wish Jason future success in his business nonetheless, he is a young and hard working guy surviving in this highly competitive industry, I hope and believe over time he will be OK after taking care of unfortunate mishaps here and there.

Jafar and his employees showed a great degree of professionalism while presenting to us and installing a new American Standard high efficiency two-stage furnace; thorough explanations were given before, during and after install, we didn't know much about furnace operation but became very well educated in the process :). There were a couple of minor non-operational issues we discovered after install however Jafar personally came to our place to fix them very shortly after he was notified and now everything works and looks excellent to our full satisfaction. The company does certainly deserve our recommendations.