Erin in Richmond Hill

This is the first time I have ever written a review, but the service we received was so bad I felt compelled to warn others before buying from here. There is a reason there are so many negative reviews online. I wish I had read them before ordering anything from them. We purchased a vanity from here and were told that their bays were full and we would have to return to pick up the item. We called ahead and asked if we could come Saturday morning, they said yes. When we got there on Saturday morning we were told they do not do pickups on a Saturday. After we explained that we called and asked, they allowed us to pick it up. I’m not sure why they gave us a hard time, but we should have known from here that we would have future problems. When we came to pick up our vanity we asked about a specialized bathtub size. We had already ordered one from a competitor, however, they made a mistake in ordering it and it was coming one week later than expected. David told me he could get me the bathtub within a week (three weeks earlier than the other location). He assured me it would not be a problem because he knew the supplier personally. We dumbly believed him. David told us he would call us on the next business day to confirm everything once he spoke to the supplier, but we would have to but a deposit of 50% down. The next business day David didn’t call. David didn’t return our calls. When we finally got a hold of him, he was vague, said the bath was still coming on time and said he would call back. He never called back. My husband honestly would call this place 2-3 times a day. No one gave answers. They finally told us it would be a few days delayed. When that day finally came. There was still no bathtub. They then told us it would cost us an extra $100 to have it shipped express – which they later did not charge us. When the bathtub finally arrived at their store, they did not call us to let us know – yet again my husband had to call and confirm. Our simple two week renovation has now lasted over a month because of their dishonest business practices. David knew he could not get this bathtub faster than the other location – he just wanted to make a sale. They are very unprofessional, unreliable and unresponsive. I would never order anything from this store again. Do not trust anything that comes from the salespeople that work there – they absolutely lack customer service. We made the mistake in trusting them and have learned our lesson that when something sounds too good to be true – it probably is.