They do not stand behind there product and there warranty and customer service employee is a very ignorant woman. She has instructed me to make a complaint to Alberta New Home Warranty before they will fix an improperly finished wall that was brought to there attention at are 1 year walk thru. ABSOLUTELY PATHETIC!!! Thank you for pointing out how many times we had to have things fixed thru out the year. This is one of the reasons we waited till the final walk thru to address the wall. We already had enough of our days off swallowed by all the different repairs that had to be made. The other reason we waited is because the wall is hard to see unless the sun is shining thru our stairway window but when it is the wall looks absolutely ridiculous. On our 1 year walk thru the sun wasn't shining so your handyman didn't think it was a big deal BUT when he came back to fix some of the other issues the sun was shining and he couldn't believe how ridiculous it looked either. At that time he told us they would have to re-skim, sand and then come back another day to PAINT. The next day I get a email saying that you will re-skim and sand but your not responsible for paint "touch ups" ????? At which point I asked how a WHOLE wall that was improperly dry walled can be considered a touch up???? I said I expected the complete job to be done properly including paint. This is when I was told to make a complaint to the new home warranty company if I didn't like it. The next day I contacted your warranty lady and said yes I wanted the re-skimming and sanding done and would take up the paint issue with new home warranty at which time I was rudely told that you would be be doing nothing until you received the report/complaint from new home warranty. Yes we had lots of issues thru out the year that had to be resolved .... yes they were resolved .... yes it just takes 1 rude employee to tarnish a businesses reputation. I cannot for the life of me understand how your company thinks all of this is worth a coat a paint???? I will be more than happy to revise this review once you have completed the last repair that was brought to your attention on our final walk thru. If you are someone reading this that is considering buying a home from this company then the repair has still not been made so BEWARE !
- Approximate cost of services:
- $330,000.00
- Company Response
Thank you for submitting your concern. It should be noted all drywall deficiencies should be documented at the time of Certificate of Possession, or soon after in order to have a one-time repair performed. You have always been very diligent about submitting your service requests, with pictures, and our question is why this defect was only brought to our attention one day prior to your warranty expiration date? We actually attended your residence on 6 different occasions, to make repairs over and above our regular scheduled appointments and, out of courtesy, regardless of the delay in reporting the drywall defect, we did offer to repair the drywall to a paint ready state, as per the warranty provider (ANHWP), and you declined our offer. At this point, we have done everything we can do to remedy the issue, therefore, we encourage you to go to the warranty provider to submit your claim. We have gone above and beyond what is expected of a new home builder, to expedite every service request you have submitted, without question. We feel it is unfortunate that, even after rectifying all issues for you, during your first year of occupancy, you have focused only on the one negative issue.