Poor project management practices and aggressive management
Hired this company for renovation. After many problems with project manager and sub-trades, did more research. The company misrepresented the trades they used (called an interior designer an architect and charged for architectural services). HVAC design was outright wrong resulting in a design that was 4 x what we needed. Charged hourly for issues that were clearly under warranty (charging to correct HVAC design, charging twice for architect tasks). Project missed deadline after deadline due to these issues. No commitment to new deadlines ever communicated. Eventually cancelled contract. When discussed with owners, company took an aggressive stance stating they where experienced in court and would sue. I have no doubt they are experienced in court. It shows.
- Approximate cost of services:
- $8,000.00
- Company Response
Greening Homes has never performed renovations work for this person. Unfortunately, as a renovations contract was signed (although renovations work was never executed by my company), Home Stars has allowed this misleading review to remain. This person directly hired Hatch Designs for BCIN-led permit work, not Greening Homes: claims of misrepresentation by Greening Homes staff is completely false. Hatch Designs is staffed by BCIN-registered professionals, not architects. HVAC design for this proposed basement renovation was executed by another third party (also not Greening Homes) and was designed to code requirements.
Greening Homes' sole involvement on this proposed project involved the creation of 6 separate, detailed, and fully transparent estimates for various scopes of work, as per the client's direction. All desired scopes of work were considerably beyond the means of this client, and no renovations work was ever undertaken by my company on this file. We charge for our detailed project estimates (which sometimes run over 20 pages in length and take several hours to create), although this client refused to pay his bill for our work. The $8K reference listed in project costs is not only inaccurate and inflated, it is a reference to the cost of permit sets and HVAC design that was not part of Greening Homes' work output. Furthermore, contrary to the assertions of the review, Greening Homes has never undertaken court action with a client: such claims are intentionally damaging and should not be allowed on a public forum such as this.
I am not sure what provoked this non-client to write such a toxic review of my company given that we never actually performed any renovations work for him, but the claims presented here are false and the rating itself is absurd. I am disappointed that Home Stars has allowed this review and its many false claims to stand simply on the merit of a signed renovation contract that was never executed: it could be very damaging for a less-established and less highly-regarded company. It is even more troubling that Home Stars actively sought a paid subscription from my company while this review was being flagged as inappropriate.
Not every project of ours runs perfectly (please see the negative review of our work below), but Greening Homes ethically and transparently performs substantially-sized renovation projects that generally take several months to complete. We have won several third-party awards, both regionally and nationally, for our work and leadership in our sector and we were recently awarded "Renovation Hero" by the Canadian Home Builders Association.