Terrible service. Dispatcher advised problem was external pump. She assured me that all costs would be covered by Protection Plan. Technicial arrived, had not been advised it was the pump, had to wait a day for parts, and advised that I had to pay 100% of costs despite Protection Plan. Water leaking all over basement floor as company dithered!
- Approximate cost of services:
- $300.00
1 of 1 people found this review helpful.
Was this review helpful?
- Company Response
Hi Max,
Thanks for your feedback, we're more than happy to review the quality of your service experience. If you wish to proceed with this, please send me an email at the address below with your account details.Best,
Crystal Jongeward
Public Relations, Direct Energy
crystal.jongeward@directenergy.com