Charles in Markham

1. Initial consultation at Pro Stone office was excellent. Girish was helpful. Selection was good for the price. I'm not paying Cambrian prices so I don't expect that type of selection. In granite, you are paying for the uniqueness of the stone as well as the actual stone and labour. Time was set for templating at my home. 2. Siymon was on time with templating. He used a computer on a tripod to do the templating which is very quick. From the final product, also looks like it is more accurate than using luan strips, or just hand measuring. The use of this technology shows in the final product. The seams against the wall conform to less than 1/8". Excellent work. 3. The two installers showed up on time on the day of the install. One of them said he has been doing this for 20 years. They were done in about 2 hours. The undermount sink is attached on-site and held up by silicone instead of clips. They had a form for me to rate their work and the overall experience. 4. After 36 hours, I installed the faucet, started using the sink and was checking for leaks. Noticed quite a bit of water was dripping inside the sink cabinet. Initially, I thought it was my faucet installation. It was a one-hole Kohler faucet with an compressed o-ring against the countertop. The inside of the hole was dry. That's when I realized water on the countertop was seeping in between the undermount sink and the countertop. I thought there is insufficient caulking so I added a bead around the sink. It still leaked slightly after 24 hours, so I dropped the sink and while cleaning out the original caulking, noticed it was not adhering to the stainless steel sink. Maybe there was a film of oil from the new sink, so I clean the sink with rubbing alcohol first, recaulked and it is fine. I didn't ask Prostone to come back because it would cost me more time to wait for these guys to come back. They will probably do an ok job fixing it but I think I lost some confidence already. I was fortunate to have noticed the leak before the cabinet is ruined.